To best address numbers 1 and 3, is all about communication. Be sure to talk ‘to’ the workers, and not ‘at’ them. According to Robert Half, workers are searching for leadership…from you, their manager.
By addressing problems in a timely, positive manner will help maintain a brighter outlook. If there is an accident in the facility, use it as a toolbox learning topic and ask how they can get better and what type of specific forklift training would they need. Engage the workers for their input and ideas. Have them identify what went right…and what didn’t. If they partake in the conversation, the likelihood of them repeating the error will go down.
As a result, work performance can remain high and can achieve new levels of productivity because they are secure in their work, training and direction from managers. Happy workers perform better than reluctant, insecure or overcautious ones.